2/17/2023 0 Comments Skype customer service is badIn fact, according to Forbes, 58% of consumers are willing to pay more for better customer support. It’s also not surprising that the companies that do best at providing great customer experiences are ones that have an excellent understanding of what their customers want, how to meet their needs, and how to keep them coming back for more. This is a big deal for businesses because we’re talking about a lot of customers who might stop giving you money, and there’s no good reason for them to do it except that you’ve been bad at being nice to them. And it gets worse: 44% of those people said they’d switch after only one bad interaction. Final words Why are bad customer service practices so detrimental to your business?Īccording to a survey by Qualtrics and ServiceNow, 80% of customers said they had abandoned a brand after having a negative experience.
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